TS
Theresa S

1 reviews | Active since Feb 2025

24 Feb 2025, 11:53

Disappointment of a bank

I am a pensioner and i have recently opened a capitec buisness account to deposit my funds that I make day to day in I sell chicken n clothes n stuff from home to make myself a income. . So I received some funds from someone who also resells for me mind you this is the first time I receive funds boom capitec buisness ***** department puts a stop on my acc . I have emailed them proof of wer the funds comes from a picture of myself holding my ID.. my damn acc is stil closed .. I have heard about them closing accounts deliberately but because I'm a pensioner I did not think it will happen how dumb was I to choose capitev I'm so dissatisfied and diaaappinted in this ****ty bank ! I can't resell as I'm out of funds almost 2weeks later and the people is questioning my authority just wow!

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Feb 2025, 12:36
Official
Hi Theresa, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank
Capitec Bank's reply26 Feb 2025, 20:08
Official
Hello Theresa

In response your complaint, kindly refer to our telephone conversation held on 26 February 2025 / email correspondence sent to you on 26 February 2025, as outcome of complaint. 

Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank