Disappointment in Capitec foreign exchange

I have been a client with Capitec for many years and have always referred people to them. In August 2018 I emigrated to Bahrain and before I left I spoke to the Port Elizabeth branch in Green acres and they said it would be no problem transferring funds from Bahrain. 29th September was my first transfer which I did with a financial company. I was told it would take a bit longer the first time, about 3 days... it is now the 10th October and the financial company in Bahrain has assured me the money has arrived at Capitec in SA, but nothing is reflecting in my account. I have sent 3 emails to the Garden Route Mall branch, my son has gone personally to this branch and was told sorry but you have to call or email. I have heard nothing from Capitec and because of this my debit orders have bounced. I cannot phone or go to the bank myself and am very frustrated as I was told by their employees there would be no problems. How can Capitec disappoint me now after all these years?... I am one unhappy client.