Disappointment in Capitec Bank

<p>I've always had a great expirience everytime I've gone into a Capitec Bank branch, the consultants are nice and the service is quick. However, recently I've begun to consider switching banks. A friend of mine went to an ATm and tried to withdraw R3000, she got an error sayign she had reached her daily limit. She wondered why as she hadnt withdrawn any money that day and went into the branch. They didnt know why this was happening and increased her limit. She went back to the ATM and got the same error and the same senario ensued where they increased her limit and didnt know why it had happened. on the third try she gave up and went back to work. About an hour later she got an SMS saying R3000 had been withdrawn from her account. After being told to wait for 48 hrs, then 7 days, then 21 days, she was told they wouldnt refund her the amount because she had withdrawn the money. What utter nonsense! is that what 21 days of "investigations" has revealed?! Why had they not noticed when she went into the bank those 2/3 times to increase her limit that she'd already withdraw the cash?!</p> <p> </p> <p>How am i supposed to now continue putting fait in a bank that clearly doesnt care about their customers!? You will lose customers (myself first in line) should you continue treating us with such disregard!</p>