SL
Sphesihle L

1 reviews | Active since Jun 2023

20 Mar 2024, 17:08

Disappointment. Capitec Bank's Betrayal of Trust

I am absolutely livid with Capitec Bank's handling of my account situation. My account was blocked without any justifiable reason, and despite providing every shred of documentation requested to prove my innocence, Capitec has shown nothing but apathy and resistance.

Despite diligently providing all necessary documentation to verify my identity, the bank callously continues to withhold access to MY funds. This blatant disregard for customer rights and basic decency is utterly unacceptable.

Their refusal to reopen my account is a slap in the face to me as a customer. It's a blatant display of negligence and a failure to acknowledge the evidence I've presented. This ordeal has been a nightmare, and Capitec's indifference has only added insult to injury.

The sheer incompetence and lack of accountability displayed by Capitec Bank's staff is infuriating. Their dismissive attitude and refusal to provide satisfactory explanations only fuel my disgust.

I demand Capitec Bank to give my case the urgent attention it deserves and to rectify this gross mishandling immediately. Their conduct is reprehensible, and I caution anyone considering banking with them to think twice.

Consider this a stern warning to anyone considering banking with Capitec – steer clear of this disgraceful institution that prioritizes profit over principles.

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Mar 2024, 17:14
Official
Good day Sphesihle 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank