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Thandi M
1 reviews | Active since Dec 2020
23 Jul 2024, 16:16
Disappointment and lack of urgency
Good
Regarding my last query.. I went back to capitec with an email sent by a guy named Bandile that works on *****ulent cases.. For some reason I've been blocked meaning my case is still pending and am not getting any feedback nor responses from capitec bank. Am not happy if the way they have handled my case it's been 2 months and am still not being assisted. I have kids and this is a lot of money that the bank clearly has no interest or intention to return.
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Replies (3)
Capitec Bank's replyOfficial
23 Jul 2024, 17:15Good day Thandi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Jul 2024, 17:15
Official
Good day Thandi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Thandi M's updateReviewer Update
26 Jul 2024, 13:48Good day
That is the same response you've been sending since this matter started and am not happy with the level of your concern. I would like a different approach and urgently resolve this matter
That is the same response you've been sending since this matter started and am not happy with the level of your concern. I would like a different approach and urgently resolve this matter
TM
Thandi M's update26 Jul 2024, 13:48
Reviewer Update
Good day
That is the same response you've been sending since this matter started and am not happy with the level of your concern. I would like a different approach and urgently resolve this matter
That is the same response you've been sending since this matter started and am not happy with the level of your concern. I would like a different approach and urgently resolve this matter
TM
Thandi M's updateReviewer Update
26 Jul 2024, 13:54I've been reading and looking at Capitecs reviews and responses to their problem solving techniques. Not one has been resolved but reported. I am deeply saddened because we trust the bank to keep our funds safe. But for some reason even when we encounter issues they are not assisting... We bank because we believe our funds are insured little did I know that 2 months later I would still be asking for assistance. With no avail from the bank
TM
Thandi M's update26 Jul 2024, 13:54
Reviewer Update
I've been reading and looking at Capitecs reviews and responses to their problem solving techniques. Not one has been resolved but reported. I am deeply saddened because we trust the bank to keep our funds safe. But for some reason even when we encounter issues they are not assisting... We bank because we believe our funds are insured little did I know that 2 months later I would still be asking for assistance. With no avail from the bank