DISAPPOINTMENT all the way

I was utterly dissappointed with the level of service I received from an agent from Capitec when I went and app**** for a personal loan not because my request was not approved but because the agent that was assisting me was not friendly at all I felt like they didn't want nor liked assisting and a client of Capitec for the past 23 months I was not satisfied with the level of service I received I mean like the lady did not even explain to me onto why my application was not approved