LN
Lineo N
1 reviews | Active since Apr 2023
02 May 2023, 08:29
Disappointment.
I experienced problems in using the app at a restaurant, on the 29 April 2023. The restaurant ended up debiting my account twice. Although the merchant’s machine displayed the “declined” message, the bank credited me twice. Not sure why I did not get the message that there would be glitches with the bank’s transactions. I was very disappointed ☹️ to see that if I were on a trip, it would have been a disaster. Up to today the account still shows two credits even though the restaurant debited me to reverse the transaction, it is still not showing to this morning.
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Replies (3)0
Replies (3)LN
Lineo N's updateReviewer Update
02 May 2023, 08:30Apologies, two debits not credits
LN
Lineo N's update02 May 2023, 08:30
Reviewer Update
Apologies, two debits not credits
Capitec Bank's replyOfficial
02 May 2023, 20:52 Good day Lineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 May 2023, 20:52
Official
Good day Lineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LN
Lineo N's updateReviewer Update
23 May 2023, 22:24Thank you, Capitec for sorting out my query, I really appreciate the time it took you to solve my problem at a reasonable time.
LN
Lineo N's update23 May 2023, 22:24
Reviewer Update
Thank you, Capitec for sorting out my query, I really appreciate the time it took you to solve my problem at a reasonable time.
