LN
Lineo N

1 reviews | Active since Apr 2023

02 May 2023, 08:29

Disappointment.

I experienced problems in using the app at a restaurant, on the 29 April 2023. The restaurant ended up debiting my account twice. Although the merchant’s machine displayed the “declined” message, the bank credited me twice. Not sure why I did not get the message that there would be glitches with the bank’s transactions. I was very disappointed ☹️ to see that if I were on a trip, it would have been a disaster. Up to today the account still shows two credits even though the restaurant debited me to reverse the transaction, it is still not showing to this morning.

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Replies (3)
LN
Lineo N's update02 May 2023, 08:30
Reviewer Update
Apologies, two debits not credits
Capitec Bank
Capitec Bank's reply02 May 2023, 20:52
Official
 Good day Lineo

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards 
Capitec Bank 
LN
Lineo N's update23 May 2023, 22:24
Reviewer Update
Thank you, Capitec for sorting out my query, I really appreciate the time it took you to solve my problem at a reasonable time.