Disappointment

Good day.

I am extremely disappointed with the service recieved from capitec. Due to installing my banking app on a new device i am unable to use my banking app aswel as not able to recieve proper help from the branch or customer care. Firstly the branch cannot assist with this matter as they system keeps rejecting my profile as a risk criteria not met.secondly the branch has called customer care and since last week thursday 10/09/2026 ive only been informed numerous times of visiting the branch that the matter has been escalated.iam sick of hearing the matter has been escalated..ive personally called up the customer care and threw 30minutes on a call the outcome was the matter has and will be escalated again.ive been a capitec customer for many years and truely this is absolutely very upsetting and disappointing.niether do i get an update.i will be uploading this matter on capitec reviews.