Disappointing service on recall payment by Capitec Bank

I visited the branch on the 27/10/2021 with so much stress as a recurring payment went off to my landlord account that was not supposed to go off. The consultant seemed to have no care in the world and told me nothing can be done.

As I walked out, I approached the lady consultant at the entrance and told her the situation and she said "well we can recall the payment" this made me calm down and she went to the consultant who assisted me prior. He asked me to print my bank statement and went to make a call. The phone was being used by another employee who was on a personal call and I was made to wait. After all the waiting he called me back to his station and said "the people on the phone do not do recalls over the phone anymore" he then created a case and said i would hear back in 30 days.

I feel this was not attended too properly and I did not feel as a valued customer. I am beyond upset and I want an explanation why Capitec cannot freeze money sent like any of the big banks like FNB and Standard Bank.

I want an update on the recalled money of R1200 and an apology. Mostly I want you to review your consultants and ensure they know all processes.