DM
Dineo M
1 reviews | Active since Jan 2022
14 Jun 2023, 10:13
Disappointing service - Lack of feedback
I have submitted an application for a business account for over 10 working days now , no one is coming back to me all I hear is apologies. I am told TAT is 5 working days ? If there is a hold up , why are you communicating or engaging me? Please take us seriously. i am close to applying with other banks. No one calls or emails me back , i have to do the running after you daily !
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
15 Jun 2023, 16:30 Good day Dineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply15 Jun 2023, 16:30
Official
Good day Dineo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's replyOfficial
23 Jun 2023, 16:24Hello Dineo. In response your complaint, kindly refer to our telephone conversation held on 23rd of June 2023. Please feel free to contact us directly should you have any other enquiries relating to the matter. Kind regards, Capitec bank
Capitec Bank's reply23 Jun 2023, 16:24
Official
Hello Dineo. In response your complaint, kindly refer to our telephone conversation held on 23rd of June 2023. Please feel free to contact us directly should you have any other enquiries relating to the matter. Kind regards, Capitec bank