TS
T S

1 reviews | Active since Oct 2018

11 Oct 2018, 15:00

Disappointing Service from their head office

I went to Capitec bank branch in Middelburg mall regarding my late brother Mike Johannes Shabalala who was your client, I have requested a statement and it was said that will be in contact with me since August I haven't yet received any feed back I went there numerous times but still not help and each time I'm there we had to upload the documents all over again. Do you want to help us or not?.

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Replies (3)
Capitec Bank
Capitec Bank's reply11 Oct 2018, 15:47
Official

I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply11 Oct 2018, 15:47
Official
I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.


Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply15 Oct 2018, 08:51
Official

Good day Mr Skosana

Kindly note the matter has been resolved, as per our telephone discussion.

Nokuphumla Skenjana

Complaint Management Officer