Disappointing Service from Capitec

I have been having issue with Capitec, I settled my credit card as at 01/07/2021,i was then informed by their credit department that they have put in the request to close my account however their process take 40days before the account is officially closed. It is more than 2 months later and the account is still not closed and I am still encurring charges on the same credit card as different services and fees keep going off the credit card balance which reduces the credit card amount. I have had to continuously pay in more money just to maintain the settled amount. When I contact the epartment I am transferred from pillar to post. I have an incident number which was input when I settled the Credit card. The consultants make me hold on for long periods of time with no solution then hang up the call on their side. I have never dealt with such pathetic service although I had maintained a good payment record with them. I'm very disappointed and would never think that this is how they treat their clients.