Disappointing service from Capitec Bank

I bank with Capitec Bank but I had to withdraw from a Nedbank ATM because the Capitec branch on Goldman street was off and they had no generator.

When I withdrew R500 from the Nedbank ATM the ATM indicated that the transaction was unsuccessful, however, when I checked my capitec banking app the transaction went through. I went to the capitec Branch on Goldman street and I was informed the transaction would self correct within 2 hours..

Today is the 10th of October 2022, my money is still missing, I have received no correspondence from capitec bank.

I need my money right away.

I'm really disappointed with Capitec.