Disappointing Service From Capitec Bank

I'm not happy with the service delivery of the complaints department at Capitec Bank. I spoke with Tanya De Klerk a Complaints Handler regarding the difference of 2 debit that is over 40 days old. I was at the Parow Centre branch on the 13th of February 2021 as the consultant gave me an expectation of when the monies will be in my account which is 3 to 4 working days. As I was having the conversation with Tanya De Klerk and explaining to her what the consultant said she wanted to close the complaint however I said NO as I was and still is dissatisfied that the funds aren't in my account on the 4th day. With her child in the background making a noise she started getting loud and does not seem to understand that I am not happy with her response and resolution.

What I want now is the following The money in my account by the weekend An additional R1500 compensation as an expectation was made and not fulfilled in time And a Director to call me tomorrow

I have contacted the media as you Capitec Bank to see how bad you are treating your customers

If this is not met I will contact also Devi from the Devi Show for help