Disappointing service from Capitec

What is the purpose of an additional charge for immediate payments if the payment won't reflect immediately??? I made a "immediate"payment to an FNB account via my Capitec banking app on the 31st of Dec!. To date it is still yet to reflect

And all the Capitec Bank contact center consultants can tell me is "we are still waiting for feedback" , "We will send a follow up email" ???? Really I am the one who has to do the calling and no one bothers to call me back.

Sthembiso Mhlambi who apparently is the case handler has not bothered calling or even smsing me nothing at all! Mokoena promised me after a lengthy conversation yesterday that he will provide me feedback today, whether productive or not , guess what? Nothing at all. And as usual, I am the one who needed to call.

When the call cut while on the line with Sivuyile , she didn't even bother calling me back. Not surprised though!

Capitec please sort this out, my patience is running out .