Disappointing service Face to Face and online

I am really disappointed with Capitec Maponya mall. I am a person with a disability and on the 17th of August 2021 I went to Capitec to inquire about my account. I found there was a very long queue, which I cannot stand in due to my disability. I asked 3 of the employees from Capitec about the disability and pensioners queue? They told me that they don't have it and I'll to queue like everyone else. I decided to leave and try to resolve my issue online. That's when I realised that the online service is the same as going into the branch. It keeps giving errors and promise that the issue will be resolved soon. It is now 24 hours later, and still the online error has not been resolved. Honestly, this is not how business is conducted. I am really disappointed ??