ST
Sagwadi T
1 reviews | Active since Aug 2019
24 Dec 2025, 11:48
Disappointing service
So disappointed with their process for funeral cover claims, very annoyed I even call twice the Second Lady hand up a call on me saying she was checking my claims
Helpful (0)
Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
24 Dec 2025, 12:55Hello, you are through to Zainoe,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's reply24 Dec 2025, 12:55
Official
Hello, you are through to Zainoe,
Please allow me a few minutes to fami****ise myself with your query.
Capitec Bank's replyOfficial
24 Dec 2025, 12:56Sagwadi, I am truly sorry for your loss 🕊️ and I am sorry for the way that you have been treated.🙏❤️
Capitec Bank's reply24 Dec 2025, 12:56
Official
Sagwadi, I am truly sorry for your loss 🕊️ and I am sorry for the way that you have been treated.🙏❤️
Capitec Bank's replyOfficial
24 Dec 2025, 12:57Please allow me to check on the claim for you. May I have the claim number to check the system for you.
Capitec Bank's reply24 Dec 2025, 12:57
Official
Please allow me to check on the claim for you. May I have the claim number to check the system for you.
Capitec Bank's replyOfficial
24 Dec 2025, 13:03Are you still there?
Capitec Bank's reply24 Dec 2025, 13:03
Official
Are you still there?
Capitec Bank's replyOfficial
24 Dec 2025, 13:19It seems like you're busy as you haven't responded to me in a while. I realise you're busy, so I'll give you a few more minutes to get back to me and if I don't hear back from you in 5 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's reply24 Dec 2025, 13:19
Official
It seems like you're busy as you haven't responded to me in a while. I realise you're busy, so I'll give you a few more minutes to get back to me and if I don't hear back from you in 5 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's replyOfficial
24 Dec 2025, 13:38It seems like you're busy, as you haven't responded to me in a while.
I am going to close our chat now 🙏.
If you require assistance, simply type "chat to an agent" below and we'll gladly help.
Thank you for contacting Capitec Bank.
Have a blessed Christmas and a Happy new year.🌻💕😊
Capitec Bank's reply24 Dec 2025, 13:38
Official
It seems like you're busy, as you haven't responded to me in a while.
I am going to close our chat now 🙏.
If you require assistance, simply type "chat to an agent" below and we'll gladly help.
Thank you for contacting Capitec Bank.
Have a blessed Christmas and a Happy new year.🌻💕😊