Disappointing service at Capitec Dbn Smith Street

I've been to Capitec branch Dbn Smith Street to dispute a ********** debit order that is being charged off my account, only to be served by a consultant who was rude and wasn't interested in assisting me, I went to capitec with hope of being assisted with the history of the debit order and a way forward, however I was asked by the consultant to look at my bank statement and find ********** transactions after I had done so nothing was said basically me going to capitec this morning was just a waste of time. It is very disappointing to know that such a well known bank is not able to assist with history of ********** debit order.