Disappointing Service! And very frustrating!!!

<p>After over 2 weeks waiting for Capitec to come back to me, several phone call have proven to be futile. None of the people I spoke to have actually followd up on my request, as they said they would.</p> <p> </p> <p>2 things: I need my money, apparently my account is locked, so my family has no way of accessing this money. I was told I have to come into the branch...I am overseas, there is no way of coming into the branch. So I was told someone would either skype, call or email me. NEVER got any of that done. After much frustration, I literally hung up on this lady I was speaking to because she also was just giving me excuses. I also want to settle my loan.. Why is that so difficult to achieve???????????</p> <p>Referrence number below, if anyone cares to follow up with me:</p> <p> ********** 5</p> <p> ********** 0</p> <p> </p>