Disappointing service and pathetic claims process

i have made a funeral claim on the 4th of June at Greenacres mall branch and was given ***. From the 5th of June i have been calling their call center *** and every time i call I am not happy with the answer i get. they do not know what exactly is going on with my claim because the claim department has "not given feedback yet" and the claims department conveniently does not accept any calls.

They first told me about a 5 day validation that i have to wait for and i did. 5 days ended last week Thursday. No one is even making an effort to contact me and update me about the progress of my claim. I have to constantly call them and when i do I do not gen an answer. The call center is useless. The claims department email (***) is even worse because emails are ignored.

I called again and got the same response which is they don't know what is happening.

I am not at all happy with the service I am getting and the claims process is pathetic to say the least. this is very disappointing.

Tomorrow is a public holiday which means another day goes by without getting any feedback.