Disappointing service

I have never experienced such terrible service from a bank before. I went to Capitec Bank Pavilion Branch in Durban. I got to the bank over an hour before closing time, I waited in seemingly non moving que. Then I was told they may not be able to assist me because of time and they offered me an appointment, i insisted on waiting and was then told there is a problem with the system and was to come back the next day. U tried to pleade my case stating that i do stay over 120km away and this was the second branch i was trying. That too didn't help as they then changed the story to say its late they cant help. This is so disappointing to think i have waisted my time waiting in line to be told its late.