Disappointing Service

I opened an account yesterday (25 February 2021) and made a Pay and Clear transfer of R9500 from my FNB account and until today the money hasn't reflected. I phoned Capitec today and they can't see my money on their system. They made me go through a security check, which according to them I failed because I said I don't have cellphone banking. I really don't have cellphone banking, I never dialed the *120* nton' nton. I didn't sign up for it. All I need is access to my money because I need to use it for important purposes. I don't want no trouble, I just need my money. It's that easy.