Disappointing service.

I used to really love capitec bank but lately am really starting to lose faith in this bank. Wanted to do a reversal on a certain debit order and I couldn't get assistance in any branch coz it was closed or from the app coz its a big amount. Had to make time to call only to get a consultant who told me she can't help me, I must go back to a branch after I have told her numerous times that it's closed! This is not the kind of service I'm used to from Capitec bank. And no one bothered to inform me that the bank no longer does telephonic reversals that are over R800.