Disappointing service.

I am so disappointed with the service I have received, I am appalled by the service, it is ridiculous. I have made a payment of R 100 into my Lottery wallet using a card to pay from the Lottery website and the amount was not reflected. I was advised to get a PROOF OF PAYMENT, I decided to call Capitec bank and they were able to see the amount however, they told me that because it was a card payment they were unable to assist with the proof of payment and all institutions know they can't assist with card payment. I have used my hard-earned money to deposit in my wallet and this is the service I received from them. I cant understand why both institutions cannot assist me and for Capitec not to have an option to get the proof of payment on the app is just kaak maan.