Disappointing Service

I am so dissatisfied with service I receive from Capitec Brakpan Branch. 😡 On the 3rd of August I made an EFT payment of R13 000.00 from my Capitec to a Nedbank account. Unfortunately the Nedbank account is closed. Then on the 8th of August I went to Capitec to recall the transaction. It is more than a month now and still no funds in my account! For two weeks now, on a daily basis, I have been to the bank with no actual results😤. Every day I go to the bank just to receive same old story but no results “Awaiting for correspondence from Nedbank.” This is extremely frustrating and unacceptable, obviously someone somewhere is not doing his/her job!!