Disappointing service

I made a transfer from my FNB account to my Capitec account on the 14/11/15 today its the 19/11/15 and yet the funds are not available, I went to a branch where I was told that there is nothing they can do, only the forensics department can help and currently they are not available, I should wait until the 23/11/15 for assistance. I need to pay my accounts on the 20/11/15, this is a huge inconvenience for me, and something should be done about it.