1 reviews | Active since May 2016

08 Mar 2019, 13:31

Disappointing Service!

For many years I have been happy with the service from my local Capitec branch in Maclear, Eastern Cape... but now all I want to do jump ship and cancel my account! Until recently I was able to deposit cash inside the branch, but now the only way to deposit cash is at the ATM out on the street. Call me old fashioned, but I refuse to stand outside in a long queue feeding wads of cash into a machine, especially in a ***** town like Maclear. There is now absolutely no incentive for me to carry on banking with Capitec and will have to start looking at other options...

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Mar 2019, 11:08
Official
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 

Best regards,