MA
Mawanda A
1 reviews | Active since Sept 2024
30 Sept 2024, 13:37
Disappointing Policy Claim Process
Extremely disappointed with Capitec Bank's poor service!! I submitted a claim last week and it still hasn't been resolved. I called them several times, they even said they would escalate it for assessment but there’s still no progress when I check on my App. Their lack of communication and follow-through has caused a huge inconvenience and financial distress. I had to loan money to bury my sister yesterday. I expected better as a loyal customer. They don’t even deserve this 1/5 star rating!
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
30 Sept 2024, 14:36Hi Mawanda, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Best regards,
Capitec Bank's reply30 Sept 2024, 14:36
Official
Hi Mawanda, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Best regards,
MA
Mawanda A's updateReviewer Update
01 Oct 2024, 16:42The official that called me back yesterday after I called in the morning for an update on my claim, sang the same tune as the officials I spoke to on Friday, Saturday and today (whom I called). The tune: “Your claim is with an administrator, I have escalated it.” Till when? What about your promise to pay out claims within 48 hours or is that just your marketing strategy??? I moved my policy from another FSP to Capitec because I’m banking with you guys, REGRETS! REGRETS! REGRETS!
MA
Mawanda A's update01 Oct 2024, 16:42
Reviewer Update
The official that called me back yesterday after I called in the morning for an update on my claim, sang the same tune as the officials I spoke to on Friday, Saturday and today (whom I called). The tune: “Your claim is with an administrator, I have escalated it.” Till when? What about your promise to pay out claims within 48 hours or is that just your marketing strategy??? I moved my policy from another FSP to Capitec because I’m banking with you guys, REGRETS! REGRETS! REGRETS!
MA
Mawanda A's updateReviewer Update
07 Oct 2024, 12:11Finally got assisted! A complaints officer (S…r.T) contacted me last week Wednesday, he escalated my claim and it was processed the following day.
MA
Mawanda A's update07 Oct 2024, 12:11
Reviewer Update
Finally got assisted! A complaints officer (S…r.T) contacted me last week Wednesday, he escalated my claim and it was processed the following day.