MW
Mark W
1 reviews | Active since Feb 2019
16 Mar 2023, 13:03
Disappointing Interaction
I settled my loan with Capitec and requested a paid up letter. I have called in on numerous occasions only to be transferred from one consultant to another consultant. When I get hold of someone they say I need to go into a branch to get the paid up letter. How is it that I could complete an application online, receive my contract via email, but when I settle my loan, they can not help me. Everytime I call in, which has been the past two days, they transfer me to someone who then just transfers me to another person. Is it that hard to send me a paid up letter. The service is pathetic and would not deal with them again
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
17 Mar 2023, 10:59 Good day Mark
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,
Capitec Bank's reply17 Mar 2023, 10:59
Official
Good day Mark
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Best regards,
Capitec Bank's replyOfficial
22 Mar 2023, 11:33 Hello Mark
With reference to our telephone conversation and email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation and email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply22 Mar 2023, 11:33
Official
Hello Mark
With reference to our telephone conversation and email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
With reference to our telephone conversation and email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards
Capitec Bank
Best regards,