Disappointing funeral claim process

Disappointing service!! Funeral claim taking long! 31 days later, 7 visits to the Capitec Mthatha branches, 3 successful phone calls with no results! My Aunt passed away on the 26th of November 2024, 1st claim submitted at the branch on the 2nd of December 2024. My aunt was buried on the 8th of December. CAPITEC FUNERAL DEBITED MY AUNTS ACCOUNT ON THE 9th of DECEMBER WHILE THERES A PENDING CLAIM! The family is utterly disappointed!!! Still no payout till today! Is this the type of service given to people from the villages who have to travel over 80km to town? 7 times already with no clear direction.

The story is long but I don’t have the energy to explain. If you want to reach out, you can call the rightful beneficiaries which you promised to call from day 1.