MM
Monique M
1 reviews | Active since Aug 2023
07 Oct 2025, 10:35
Disappointing Experience with Capitec's Funeral Claim Process
I'm extremely disappointed with the service I received from Capitec when filing a funeral claim for my uncle. Despite logging the claim four days ago, I hadn't received any updates until I called them, only to be told it was still in an "admin status." No agent had contacted me to inform me about the progress or receipt of the claim. This lack of communication and transparency is unacceptable, especially considering the sensitive nature of a funeral claim.
This isn't my first issue with Capitec, and it's definitely my last. I would advise others to think twice before dealing with this bank and insurance provider. The service has been inefficient and pathetic!!!!! I wish I could give a zero star.
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Replies (5)
Capitec Bank's replyOfficial
07 Oct 2025, 12:36Good day Monique
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
Capitec Bank's reply07 Oct 2025, 12:36
Official
Good day Monique
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Capitec Bank
MM
Monique M's updateReviewer Update
08 Oct 2025, 10:14This is the most pathetic bank, I had to call you to find out how far my claim is only to be told this morning it's still being processed and cannot be escalated. I am grieving my uncle and now I need to deal with this!!! I feel like this complaint via hellopeter is not even being taken serious
MM
Monique M's update08 Oct 2025, 10:14
Reviewer Update
This is the most pathetic bank, I had to call you to find out how far my claim is only to be told this morning it's still being processed and cannot be escalated. I am grieving my uncle and now I need to deal with this!!! I feel like this complaint via hellopeter is not even being taken serious
MM
Monique M's updateReviewer Update
08 Oct 2025, 10:16I submitted this claim Friday, it's nearly 72hours later but the contract says 48 hours. This is not the first claim for this year that I was given pathetic service when having to deal with a death of a loved one.
MM
Monique M's update08 Oct 2025, 10:16
Reviewer Update
I submitted this claim Friday, it's nearly 72hours later but the contract says 48 hours. This is not the first claim for this year that I was given pathetic service when having to deal with a death of a loved one.
MM
Monique M's updateReviewer Update
08 Oct 2025, 10:18Kindly do not take out any products with this bank. They are robbing people blindly and when they need to produce the service we pay for they make you have to fight them
MM
Monique M's update08 Oct 2025, 10:18
Reviewer Update
Kindly do not take out any products with this bank. They are robbing people blindly and when they need to produce the service we pay for they make you have to fight them
MM
Monique M's updateReviewer Update
08 Oct 2025, 11:41I was just called by investigators to investigate my relationship, my dad the informant on the BI form was called to investigate our relationship. Why was this not done when I took this policy out in 2017, capitec, I am going to the ombudsman with all my documents in which I was trying to get help to keep my uncle alive. Now you are making me feel like I'm a *****!!!!!!!! One cannot even grieve in piece. I need to pay for the funeral arrangements I literally have one day left and I am told Extend investigators will send the report by the end of today
MM
Monique M's update08 Oct 2025, 11:41
Reviewer Update
I was just called by investigators to investigate my relationship, my dad the informant on the BI form was called to investigate our relationship. Why was this not done when I took this policy out in 2017, capitec, I am going to the ombudsman with all my documents in which I was trying to get help to keep my uncle alive. Now you are making me feel like I'm a *****!!!!!!!! One cannot even grieve in piece. I need to pay for the funeral arrangements I literally have one day left and I am told Extend investigators will send the report by the end of today