Disappointing Experience with Capitec Bank - **** and Poor Security

Disappointing Experience with Capitec Bank - **** and Poor Security

I'm extremely disappointed with my experience with Capitec Bank. I was ****med out of R3600 from my account without losing my card, phone, or using my PIN. The ****mer simply requested my phone number to register me for loyalty points and managed to purchasea grocery voucher through online banking without my authorization or knowledge.

Although the bank retrieved R600, they've failed to return my money or take responsibility for their poor security measures. I've opened a case with the police, but the bank's response has been unhelpful, telling me to accept the loss.

This experience is not only scary but also disappointing, unprofessional, and undermining as a client. I urge Capitec Bank to take responsibility for their security failures and immediately return my remaining R3000 to my account.

I hope that Capitec Bank will take my complaint seriously and take immediate action to resolve this matter. If not, I will be forced to explore other options, including filling a complaint with the Ombudsman for Banking services.