Disappointing customer service and app

Been with Capitec since 2006, and they used to be on point. But I'm seriously considering moving to another bank now, because I can't stand red faced again when I need to pay someone and I can't, because the app is down and I can't transfer between accounts on the app, for example. It seems like Capitec used to do less, but what they did do, they did great. Now they are trying to do everything and more, but they're not even getting the basics right. Time to go back to the basics.

Also, they don't reply to customer emails. When they do, it's weeks later. Useless, really. Just remove your customer email address then, because it serves no purpose. I used to work in a customer email team, and our SLA was 2 hours. Don't know how you can think that an SLA of weeks is acceptable. Do better, Capitec, that's what you're paid for.