Disappointing client service

I went to replace my bank card on Saturday and the client service i got was not of capitec standard as I know it to be .the consultant was on the phone talking to his friends while assisting me and there was no communication as he was pointing to me that I must place and put the pin in he didn't even had his name tag ..I have been with capitec since forever and this is the first time I had to come across this service but worry not I am going to open a Nedbank account and will move my salary to them.