DISAPPOINTING CARE & SERVICE

I have an access facility with Capitec for R350000 and my repayment debit order goes off on the 25th of every month. Usually after the debit order goes off, the outstanding and available balances are updated. These balances have always been tallying, equalling the credit limit app**** for. The outstanding balances have also been transparently reflected all costs such as interests, insurance, etc. This month, after the debit order went through, my available balance was updated as usual, but 2 days later, this readjusted, leading to the available balance steeply reduced by R19340 less than what was indicated on the 25th. Previously, the charges were around R5000 or less, and the balances worked out to be the agreed total credit limit. Because of the R19340 difference, the total between the balances is less than the approved credit limit. Yesterday morning I called Capitec customer services for assistance and clarity. I was on the phone for almost an hour, went through 8 consultants, 2 dropped-calls, transferred t times to wrong departments. Only one consultant, Rivaldo or something did his best to explain to me and to give me the breakdown, unfortunately, he still could not explain the R19340 difference and its effects on my total credit limit. He then promised to transfer me directly to someone who would be able to explain the discrepancy to me, only to be sent to credit applications. The consultant I found wanted to transfer me again, and this time I had had enough of being transferred. Needless to say, after 8 consultants, spending almost an hour on the phone, I am none the wiser. DISAPPOINTING CUSTOMER CARE AND SERVICE CAPITEC, YOU CAN DO BETTER THAN THIS, REALLY!!