MC
Mario C
1 reviews | Active since Jun 2015
10 Jan 2025, 13:48
Disappointing Capitec Internet Banking service
I am without a phone while I am waiting for funds to buy a new one. I opted to go the internet banking route. It all work fine yesterday but today the Capitec Internet banking is non-responsive. I reported the issue to the client service centre with an automated response. I also went to the local branch and no awareness of the Internet Banking being offline. At least some communication to your branches or on your website/social media would have helped. Really disappointing service.
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Replies (2)
Capitec Bank's replyOfficial
10 Jan 2025, 14:42Good day Mario,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply10 Jan 2025, 14:42
Official
Good day Mario,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
MC
Mario C's updateReviewer Update
11 Jan 2025, 06:33Dear Capitec Bank
Thank you for the response and the support provided by Nadine Arendse. I am able to access internet banking again. Thank you for the swift response. Much appreciated.
Thank you for the response and the support provided by Nadine Arendse. I am able to access internet banking again. Thank you for the swift response. Much appreciated.
MC
Mario C's update11 Jan 2025, 06:33
Reviewer Update
Dear Capitec Bank
Thank you for the response and the support provided by Nadine Arendse. I am able to access internet banking again. Thank you for the swift response. Much appreciated.
Thank you for the response and the support provided by Nadine Arendse. I am able to access internet banking again. Thank you for the swift response. Much appreciated.