Disappointing Administrative Incompetence - Shocking

Capitec Business has failed us repeatedly, and are sharing our experience. Despite multiple clear instructions and months of communication, the bank has demonstrated a shocking level of incompetence that has severely disrupted our operations and wasted our time.

The core of the problem is their inability to manage simple debit order instructions. We have requested on multiple occasions that they move our debit orders for five automobiles from their banking system to our newly opened account with another bank due to having enough of these incompetence. We also asked them to change the deduction date for all these debits to the 15th of the month.

Debit orders were moved incorrectly and inconsistently. Some debits were eventually moved, but only after unnecessary delays. Others, continued to be requested from the wrong account, leading to bouncing payments and mind you at the time of writing, the above has still not been confirmed to have been rectified.

Capitec's errors resulted in recovery calls whereby we were repeatedly harassed by recovery agents for payments that bounced due to Capitec's own errors. It was their fault for debiting the wrong accounts, yet we were the ones who had to spend time explaining the situation over and over.

The bank has ignored our request to change the debit date. For over a month, we asked for all debit orders to be moved to the 15th of the month. As recently as 1st August 2025, an incorrect debit was processed on the wrong date, further complicating our financial planning.

This entire ordeal has turned a simple administrative task into a constant, stressful hassle. Capitec's failures have directly impacted our ability to manage our budget and have forced us to take time out of our day to manually correct their mistakes. This level of service is unacceptable. Our patience has run out, and we believe others should be aware of this systemic failure if shopping around, especially for a business bank.

Earlier today we received a call from one their representatives who acted as if he was taking the matter seriously and made all kinds of promises including he will keep us posted during the course of the day of the progress on their end, sad to say at the time of writing this review, no record on any follow up update from no one. This level of administrative incompetence has left me with one but only option to move my entire banking to another bank and i wish to say, this is nothing but very and extremely unfortunate.