Disappointed with your service

Hi, I was ****** off my funds early November but managed to contact you as soon as it happened which made it possible for you to trace and freeze the ******** accounts on time. You then investigated and managed to recover the funds as per your words. However, it's been over the 21 workings days period now and I still haven't received the funds in my account. Last week I got a call from someone saying I'll have the funds refunded by Monday the 5th of December. It's now 4 days later and I still haven't received anything. I've been calling your call centre and visiting your branches daily and I keep on getting told that they can see the funds have been recovered but cannot give me a date of when I should expect them or they are waiting for a manager to authorize the refund. It's the end of the week now and I still haven't received the funds or any clear communication as no knows when I'll received them but everyone knows that they have been recovered and a refund should be issued. I'm now behind on my accounts and bills while I have a pending R60k refund that I don't know when I'll receive and no one seems to give me any further details. Can somebody please assist.