Disappointed with your *********** service

Iam very disappointed with how bad you are treating your so called clients. I received a call from *** claiming to be your ***** division and he wanted me to confirm the specific transaction I made earlier on that day, 14th April 2023 & I said yes I made that transaction and therefore I am not going to proceed further in answering his questions since I did not trust that the call is legit, because he never asked me any security questions that the bank would normally ask so I opted to go to the nearest branch and answer whatever they queried. And strangely enough I have made transactions of that amount before, and I puzzled me to be questioned now and I suspected something is not right, I could be ****med here. Immediately after I ended the call I checked my bank app and my money was gone, and I flew to the bank within a space of 10min,got there was told ***** division stopped my account & held my funds pending investigation. Till to date the 27th April, my money is still on hold by you, claiming that you are waiting on FNB to confirm the deposited amount into my account. You are really inconvenientcing me, the affidavit you needed, I submitted now what more do you want to end this?