Disappointed with the service by capitec funeral

I am writing this with a broken heart, I took out the capitec funeral policy ages ago and due to unemployment I asked for it to be on pause till I got my uif. I then went to the wonderpark branch on the 22 Feb 2022 to unpause my cover and pay the amount outstanding and on that same day my mom passed away.

When I went to claim for my mom's funeral was rejected because my policy was on pause.

As per their T&C a client can unpause the cover at any time and pay the outstanding amount and the cover will resume ,yet when they had to pay me they have a lot of stories.

I had to ask family members to help me with money to bury my mom yet I have been paying for a policy for years, I am very disappointed with the way capitec funeral treated me in my time of need.

Regards Refentse mathibela