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Dane S
1 reviews | Active since May 2019
13 Apr 2022, 08:11
Disappointed with such poor customer care!
I am so upset with Capitec. I thought they where one of the better banks in SA but unfortunately not. They have been unhelpful in customer service and dont reply to my chain of emails. Then they close my Incident claim because there has been no activity within 2 days. It's impossible to get hold of them and get help. They promise to call you and then don't respond. So disappointed!
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Replies (2)
Capitec Bank's replyOfficial
13 Apr 2022, 08:18Good day Dane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Apr 2022, 08:18
Official
Good day Dane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Dane S's updateReviewer Update
13 Apr 2022, 08:24Im not feeling so hopeful because now even your whatsapp line take ages to respond and if i don't respond in 5 minutes they close my query completely!
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Dane S's update13 Apr 2022, 08:24
Reviewer Update
Im not feeling so hopeful because now even your whatsapp line take ages to respond and if i don't respond in 5 minutes they close my query completely!