AL
Adie L
1 reviews | Active since Aug 2019
19 Aug 2019, 14:34
Disappointed with my bank's investigation
It is with absolute horror that I got news from the bank, that my claim( disputing an unauthorised withdrawal), got rejected. I followed due process and I can't believe the outcome. I reside in Bishop Lavis. I pointed to the bank, that a withdrawal was made in Mbkweni( which is in the Paarl region.)
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Replies (2)
Capitec Bank's replyOfficial
19 Aug 2019, 15:51I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply19 Aug 2019, 15:51
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
AL
Adie L's updateReviewer Update
28 Aug 2019, 18:18I don't know the business hours within a working day, but assume that 5 working days have lapsed, since the bank's promise to get back to me. Highlighting the level of service attended to this case. I was assured that Complaints management would get back to me within 5 working days
AL
Adie L's update28 Aug 2019, 18:18
Reviewer Update
I don't know the business hours within a working day, but assume that 5 working days have lapsed, since the bank's promise to get back to me. Highlighting the level of service attended to this case. I was assured that Complaints management would get back to me within 5 working days