Disappointed with my bank and their level of care

An immediate payment was done from STD Bank into my Capitec Savings account on Thursday 02/09/2021, I needed this money urgently to for a planned trip over the weekend. I spent the whole of Friday calling Capitec and checking my statement online or any SMS messages coming in . The Capitec consultant insisted that i should contact the sending bank as there is no trace of R 2000.00 paid into my account. On Saturday morning i went to the branch to report and they also checked on the system and confirmed that there is no amount paid in. after cancelling the trip late in the afternoon, i called capitec number again and this time i was informed that there was a problem with payments on the 02/09/2021 and the funds have been returned to sender. When i checked with the person sending the money, they told me there has not been any refund paid back to the STD Bank account. It is now 16h:22pm on Monday 06/09/2022 and i am sitting here with an egg in my face due to the family trip i could not honor, I have not received not even a courtesy call from my bank to tell me what is going on. Why send the money back to sender and ignore the recipients whose details you have. I needed that money!! You have humiliated me!! I am disappointed with Capitec