Disappointed with how you handled my dispute

I have paid almost R35 000 into the wrong account and lodged a dispute. I do understand that it was my mistake, but all I expect from them is to inform the account holder who received the faulty payment into their account and ask them to reverse the payment. But instead I receive one email saying: We have received your query. We know this is an urgent matter for you and we are treating it as a priority. What happens next? We will investigate your issue If we need more information, we will contact you via a call or WhatsApp If we do not need more information, we will automatically resolve the issue

And 5 minutes later I receive this email: Confirmation of case closure Your case has been resolved. The outcome of the case is: Invalid. The transaction does not meet the dispute requirements. If you are not completely satisfied with this outcome and want to escalate the matter further, you can do so by sending a response to this email within 48 hours.

If you dispute again you receive the same emails again. No real feedback regarding the request. I don't have any idea where I must start to get my money back and no assistance from Capitec Bank.

Will rather go to the bank of the account holder to see if they can help me. If they can I would rather open my account with them.