JM
Joseph M
1 reviews | Active since Oct 2021
04 Jan 2022, 11:02
DISAPPOINTED WITH CAPITEC'S SERVICE ON MY ACCOUNT OVER 30 DAYS LATER NO Feedback
I am so disappointed with the service I am receiving now from Capitec, My account is closed without even notifying me. I went to the branch countless times without any assistance, I spent the whole month without access to my account. I was told to go to the Police station and make an affidavit which I did and I was told to wait 10 day, a month later nothing is happening. I called the contact center and I am still not assisted - Can I please have a resolution to my problem - I need money I can't access it: IURGENT: Incident numbers: ***9 and ***3 Name : Nkosana Joseph Mkonza Account number: ***
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Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
04 Jan 2022, 11:16Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply04 Jan 2022, 11:16
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
JM
Joseph M's updateReviewer Update
04 Jan 2022, 11:23After over 30 days I still have to wait another day for feedback - well I guess I will wait. please ask them to contact me on *** - my other number *** I am using it on my router can’t receive calls on it
JM
Joseph M's update04 Jan 2022, 11:23
Reviewer Update
After over 30 days I still have to wait another day for feedback - well I guess I will wait. please ask them to contact me on *** - my other number *** I am using it on my router can’t receive calls on it
JM
Joseph M's updateReviewer Update
05 Jan 2022, 17:40Still waiting for feedback even now - I was promised feedback today
JM
Joseph M's update05 Jan 2022, 17:40
Reviewer Update
Still waiting for feedback even now - I was promised feedback today
JM
Joseph M's updateReviewer Update
05 Jan 2022, 18:17I clearly indicated the number that you should reach me on which is ***
JM
Joseph M's update05 Jan 2022, 18:17
Reviewer Update
I clearly indicated the number that you should reach me on which is ***
JM
Joseph M's updateReviewer Update
06 Jan 2022, 13:34Still no feedback provided
JM
Joseph M's update06 Jan 2022, 13:34
Reviewer Update
Still no feedback provided
Capitec Bank's replyOfficial
24 Feb 2022, 10:16Hi Joseph
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply24 Feb 2022, 10:16
Official
Hi Joseph
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank