Disappointed with Capitec Bank's Service

I’ve been a loyal Capitec Bank customer for many years, but I’m deeply disappointed with how my account issue has been handled. My account has been locked since last year, and to this day, I have received no meaningful update or resolution.

At the time, I had funds in the account that I couldn’t access—I couldn’t make purchases, send money, or use the account in any way. I visited the Capitec branch at Soshanguve Crossing to get answers. The staff member who assisted me told me she would check the system and that I’d receive a message via WhatsApp. She advised me to follow up there. I found that response unhelpful and frustrating.

Since then, nothing has changed. My account is still blocked, my funds are inaccessible, and no one from Capitec has contacted me with an explanation or a way forward.

This experience has been extremely disappointing. I expected better from a bank I trusted for so many years.