MR
Martha R
1 reviews | Active since Dec 2021
28 Dec 2021, 11:39
Disappointed with Capitec Bank
On Friday the 10th of December 2021 Capitec Bank App wasn't working only to find over R12000 taken from my husband's account. We went to the branch in Hammanskraal and all they had to say was that their system was down and several other Capitec users had the same experience. They said the money will be deposited back but only R7000 was brought back and a remaining balance of R5000 still hasn't been paid back. Please pay back the money we really need it I am very disappointed that some many people are having their money taken by Capitec or ******** and the bank does nothing about it. Please get back to me we need the monwy
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Replies (4)
Capitec Bank's replyOfficial
28 Dec 2021, 12:07Good day Martha
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2021, 12:07
Official
Good day Martha
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
MR
Martha R's updateReviewer Update
28 Dec 2021, 18:00I'll be waiting, thank you
MR
Martha R's update28 Dec 2021, 18:00
Reviewer Update
I'll be waiting, thank you
MR
Martha R's updateReviewer Update
30 Dec 2021, 11:59I am still yet to receive feedback from Capitec Bank regarding my complaint about the ********** deduction of funds from my husband's account who's a Capitec Bank client. They said they would get back to me within the next business day, still no word from them.
MR
Martha R's update30 Dec 2021, 11:59
Reviewer Update
I am still yet to receive feedback from Capitec Bank regarding my complaint about the ********** deduction of funds from my husband's account who's a Capitec Bank client. They said they would get back to me within the next business day, still no word from them.
Capitec Bank's replyOfficial
23 Feb 2022, 09:40Hi Martha
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply23 Feb 2022, 09:40
Official
Hi Martha
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank