Disappointed with capitec

this is he reply i got from capitec for not being able to give me back the money that got withdrawn from my account because of ATM *****

I refer to the matter which you brought to our attention regarding unauthorised transactions which occurred on your account.

I have done an investigation on my side and I can confirm that your full claim has been denied. The Bank cannot accept liability for the unauthorised transaction of R 5,000.00 which occurred on your account as the transactions did not occur due to our system error nor were we informed timeously prior to the transactions happening so as to prevent the transaction from happening.

You may refer to the attached repudiation letter which will provide you with more context as to why we are unable to accept liability.