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vM
viwe M

1 reviews | Active since Apr 2017

28 Jan 2018, 20:12

Disappointed with capitec

Last week I have received an sms from capitec deducting my 1000rands ,I called them ref ********** 2 the lady was supposed to call me the next day and she didn't ,on Friday last week I called capitec and I was told that it's because someone who was paying me duplicated the transactions ,which is correct and I did send the money back to that person and now Capitec has deducted my other money and on top of that on Friday the lady I spoke to said no there are no minus on my account and now when I received another money they have taken my other R1k ,it's disappointing because I am using capitec due to less charges

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Replies (3)
vM
viwe M's update28 Jan 2018, 21:08
Reviewer Update
The sad part is that capitec did not consult me instead taken my money without my consent ,last week I did explain to the consultant that yes the person who was paying me did duplicate the money and I sent the money back and kept what belongs to me ,now they deducted the money and they didn't even check or noticed that I have sent it back ,am very disappointed and I want my money asap
vM
viwe M's update29 Jan 2018, 09:26
Reviewer Update
I have call capitec this morning and I was told that the reason for double transaction was capitec`s fault but the problem is I immediately sent the money back on the 7th and and capitec didn't go through my statement before they deduct my R1000 rands again and now capitec say I must call that person I am not going to do that ,you have taken my money without my consent and you need to bring my money back ,
Capitec Bank
Capitec Bank's reply29 Jan 2018, 11:51
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank