Disappointed this Time.

Capitec used to be my best bank, but lately their service has been disappointing. On the 24 November, I erroneously paid a bigger amount on my handed over credit card.

I tried to call capitec on how to solve the issue, I got transfered between departments until I gave up after 45 minutes of calling, other consultants would transfer me without hearing the whole story and just cut me off while I was speaking, I was shocked at this.

The next day I went to the Groove Mall Capitec Branch in Pretoria. The consultant called around and eventually sent an email to CCS and she gave me this CCS reference ***. No one responded to this from CCS, after a week and half I tried to reach CCS, but no luck, I was sent from pillar to post, being given different kinds of telephone numbers to call and eventually the last one was not getting answered.

I also tried the 072 whatsapp, no assistance the consultant gave me a number that is not working.

After 2 weeks I managed to get hold of CCS, then they gave me a number for the correct department on this telephone ***.

I spoke to Nwabisa, she promised that my money will be reversed with the same day or latest next morning. That didn't happen, when I followed just after 12 the next day, she apologized for not calling to get some confirmations, and she said the money will be reversed soon before end of business day.

I was under so much Stress and pressure, as that was the last day my landlord had agreed to wait for the rent and my car company was demanding the car back. At about 16:50 I tried to call back to check if they haven't forgotten, Nwabisa hanged up the phone on me and when I tried to call back the other agents said she can't talk to me and she will call back within a few seconds, she didn't and Money did not come through as she promised. I had to borrow money from Loan Sharks to pay for the car and had to beg the landlord for another extention. The money got reversed the next Morning. It was not necessary for Nwabisa to hang up the phone on my ear cause I was speaking to her nicely.

I'm so disappointed at the incompetence of Capitec stuff and how they've gotten worse on their customer service, a matter that could have been solved within a day, took 2 weeks? Till today CCs hasn't responded to Ref ***. Definitely myself, family and friends will look for another bank, cause they were all stressed about this incident.